U.S. Employees Are Disengaged—and Mismanaged

I was talking to a neighbor recently who told me how much she hates her job. She said what she mainly hates about it is her co-workers; no one talks to each other. They either ignore her completely or they’re nasty or some of them are just plain mean. This is a retail environment. Do you suspect how the employees treat their customers is any different than how they...

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